Terms of Service

These Terms of Service govern the use of the AviateClubHub platform, operated by AviateClubHub ([registered company name and registration number — to be confirmed]), a South African software-as-a-service platform for golf clubs, country clubs, hospitality venues, sports facilities and residential estates ("participating clubs"). By creating an account or using the platform, you agree to these terms. This document requires final legal review before being treated as a binding agreement.

You must provide accurate information when registering and keep your login credentials confidential. You are responsible for activity under your account. Accounts are issued with roles and permissions set by your club's administrators; you may only access the functions and data your role permits. Notify your club or us immediately of any suspected unauthorised use.

• Do not attempt to access data belonging to another user or another club.
• Do not circumvent security, role or permission controls.
• Do not use the platform for unlawful purposes or to store unlawful content.
• Do not interfere with, overload or disrupt the platform.
• Do not resell or sublicense access without a written agreement.

We may suspend accounts that breach these rules.

Participating clubs subscribe to the platform under a chosen plan. Subscription fees, billing cycles and plan features are set out in the applicable subscription agreement or pricing schedule. Non-payment may result in suspension of the club's access after reasonable notice. Club members and visitors do not pay AviateClubHub subscription fees; their relationship regarding club services is with the participating club.

Bookings (tee times, courts, events, tables), orders and memberships made through the platform are transactions between you and the participating club. The club sets its own prices, availability, cancellation windows and rules of play or conduct. AviateClubHub provides the technology but is not a party to those transactions and does not itself supply golf, hospitality or estate services.

Payments made through the platform are processed by third-party payment providers or by the club's own point of sale. Club wallet balances are prepaid credit held with your club, usable for that club's services; wallets are not bank accounts and do not earn interest. You are responsible for the accuracy of payment details you provide.

Refunds for club services (including bookings, orders, wallet top-ups and memberships) are governed by the participating club's refund and cancellation policy and applicable South African consumer protection law, including the Consumer Protection Act, 2008 where it applies. Refund requests should be directed to the club in the first instance; the platform records and processes refunds on the club's instruction.

The platform, its software, design, branding and documentation remain the property of AviateClubHub and its licensors. Clubs retain ownership of the data they load onto the platform, and grant AviateClubHub a licence to process that data solely to provide the service. You may not copy, modify, reverse engineer or create derivative works of the platform except as permitted by law.

We aim to keep the platform available at all times but do not guarantee uninterrupted or error-free operation. Planned maintenance will be communicated where reasonably possible. The platform is provided "as is" to the maximum extent permitted by law, and our liability is limited to the extent permitted by South African law; nothing in these terms excludes liability that cannot lawfully be excluded.

The Jarvis AI assistant generates responses using automated models based on your club's operational data. Its outputs may be incomplete or inaccurate and are provided for informational purposes only. They are not financial, legal or professional advice, and operational or financial decisions should be verified against the platform's underlying records before being acted on.

You may stop using the platform at any time; clubs may terminate their subscription in accordance with their subscription agreement. We may suspend or terminate access for material breach of these terms, unlawful use or non-payment, with notice where reasonably practicable. On termination of a club's subscription, the club may request an export of its data within a reasonable period, after which data is deleted or de-identified in line with our Privacy Policy and legal retention duties.

Personal information is processed in accordance with our Privacy Policy and the Protection of Personal Information Act, 2013 (POPIA).

These terms are governed by the laws of the Republic of South Africa. Disputes will be subject to the jurisdiction of the South African courts, without limiting any rights you may have to approach applicable consumer or information protection regulators.

Questions about these terms: [legal contact email address — to be confirmed], [registered business address — to be confirmed], or via the contact page.